Before You Buy & FAQ
(Frequently Asked Questions)
1. What products does Rania offer?
Rania offers thoughtfully designed home textiles, embroidered towels, napkins, paper goods and curated gifting collections created with an emphasis on quality, craftsmanship and timeless design.
2. Are your products handcrafted?
Many of our products feature handcrafted or artisan finishes. As a result, slight variations in embroidery, weave, texture or colour are natural characteristics and contribute to the individuality of each piece.
3. Do you offer personalised or monogrammed products? Yes. Selected products may be personalised or monogrammed. Personalisation options, where available, will be displayed on the relevant product page.
4. When is my order processed? Orders are processed only after full payment has been successfully received and confirmed.As a small independent atelier, materials and production time are reserved specifically for each confirmed order.
5. What payment methods do you accept?
We accept secure online payments through the payment methods displayed during checkout. All transactions are processed through authorised payment service providers.
6. Can I cancel my order?
Orders may be cancelled before they enter production, packing or dispatch. Once production or fulfilment has commenced, cancellation may no longer be possible. Personalised and monogrammed products cannot be cancelled once production has begun.
7. How long will it take to receive my order? Dispatch and delivery timelines vary depending on the product and destination. Estimated delivery times are provided during checkout and within our Shipping Policy.
8. Do you ship internationally?
No. We are presently accepting orders for delivery within India. International shipping may be introduced at a later date.
9. Can I return or exchange my purchase?
As a small luxury atelier producing carefully crafted collections in limited quantities, Rania generally does not offer returns or exchanges. Unlike large-volume retailers, we are unable to maintain a high-volume returns programme while preserving the quality, exclusivity and sustainability of our collections.
10. How do I make an informed purchase?
We encourage every customer to carefully review the product description, dimensions, colours, embroidery details and photographs before placing an order. By completing your purchase, you acknowledge that you have reviewed the product information, understand the specifications presented on the website and are satisfied that the product meets your requirements.
11. Are there any exceptions to the Returns Policy?
Yes. If your order arrives damaged during transit, please notify us by email within two (2) hours of recorded delivery. Your email should include :
a.your order number
b.photographs of the unopened parcel
c.photographs of the outer packaging
d.photographs of the protective inner packaging
e.photographs clearly showing the damaged product.
Claims submitted without sufficient photographic evidence or after the above period may not qualify for review.
12. How does Rania package its products?
Every Rania order is carefully packed using protective, moisture-resistant packaging designed to safeguard the products during transit. Even if the outer courier carton shows signs of exposure to rain or handling, our objective is that the products inside remain clean, dry and in excellent condition.
13. What happens if my parcel is delayed because of weather?
Delivery timelines may occasionally be affected by heavy rainfall, seasonal conditions, public holidays or courier network delays. While these circumstances are outside our control, we make every effort to dispatch all orders promptly and package them securely.
14. Does Rania include a complimentary gift?
From time to time, Rania may include a thoughtfully selected complimentary gift—such as luxury gift tags, coasters or another small accessory—as a gesture of appreciation.
Complimentary gifts are entirely discretionary and do not form part of the purchase contract.
15. What should I do if my order arrives damaged?
Please retain all packaging materials until your claim has been reviewed.
Do not dispose of the packaging or use the product until our Customer Care team has assessed the information provided.
16. How should I care for my products?
Care instructions accompany each product wherever applicable.Following the recommended care guidelines will help preserve the appearance, texture and longevity of your purchase.
17. Will the colours exactly match what I see on my screen?We make every effort to display colours accurately. However, slight variations may occur due to individual screen settings, photography, lighting conditions and the handcrafted nature of certain products.
18. Why does Rania discourage returns?
Rania is built on the philosophy of creating timeless products in small quantities rather than mass-producing merchandise. Limiting unnecessary returns enables us to minimise waste, maintain exceptional quality and devote greater attention to craftsmanship.
We kindly encourage customers to make thoughtful and informed purchasing decisions.
19. How can I contact Rania?
Should you require assistance before or after placing an order, we would be delighted to hear from you. Please contact us through our Contact page or via the email address provided on our website, and we shall endeavour to respond as promptly as possible.
20. Express Orders
Select in-stock items may be available for express dispatch, subject to confirmation. Minimum processing time is 4 business days, depending on order requirements and inventory.